"It seems that the most painful thing about owning a PC is getting help when something goes wrong. Many phone support techs come across to the user as impatient and condescending. Very often, the user is left with the
impression that the support tech doesn't understand the problem, let alone the solution! So where can the user turn to get the best solution for the problem at hand? PC911 tells you how to get the best possible tech support in their latest article!"
FULL STORY @ PCNINEONEONE (http://www.pcnineoneone.com/howto/techsupport1.html)