"SystemLogic.net has posted this weeks "A Guru's World" column. This issue is entitled: "A Day In The Life Of A PC RMA Technician". Last time they had tech support rants, this time it's all about RMA issues. If you thought last week was funny, this will have you on the floor cracking up."
FULL STORY @ SYSTEMLOGIC (http://www.systemlogic.net/agurusworld)