SystemLogic.net has updated their A Guru's World Column. This weeks column is entitled "Your Odds Are Really 50/50". It's a great problem which deals with the relationship between a tech support rep and the people they are helping, and how things just work out with a chance of 50/50. Hard to explain, you've gotta read the column to understand and fully enjoy.
FULL STORY @ SYSTEMLOGIC (http://www.systemlogic.net/agurusworld)